FAQs

We currently ship across South Africa. As the brand grows, international shipping may become available in the future.

Click here to view our shipping policy.

All orders are made to order and fulfilled through our printing partner. Please allow:

• 5-7 business days for production
• Orders are processed Monday to Friday (excluding public holidays)

Once your order is ready, it will be shipped immediately.

Please note that delivery times may vary during launches, promotions, or peak periods.

Click here to view our shipping policy.

Shipping costs are calculated at checkout based on your location and order size. Free shipping promotions may apply from time to time.

Click here to view our shipping policy.

Once your order has been shipped, you’ll receive a tracking number via email or SMS so you can follow your delivery in real time.

If you haven’t received tracking details within a few business days, contact us and we’ll assist you.

We accept returns on unworn, unused items in their original condition within 7 days of delivery.

Items must:

• Be unworn and unwashed
• Include original tags/packaging
• Not show signs of wear or damage

Click here to view our returns policy.

Yes, exchanges are available for size changes or product defects, subject to stock availability.

Click here to view our returns policy.

Sale or promotional items are generally not eligible for refunds unless the item is faulty.

Click here to view our returns policy.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order with photos and your order number so we can resolve it as quickly as possible.

Each product page includes sizing information to help you find your best fit.

If you prefer an oversized fit, we recommend sizing up.

Most of our pieces are designed with a relaxed contemporary fit. Product descriptions will indicate whether an item runs oversized, slim, or standard.

If you’re unsure, contact us before placing your order and we’ll gladly help.

We accept secure online payments including:

• Credit & debit cards
• EFT/direct transfer (where available)
• Secure online payment gateways

All payments are processed securely at checkout.

Click here to view our payments policy.

Yes. All transactions are encrypted and securely processed through trusted payment providers.

If your order has not yet been processed or shipped, we may be able to assist with changes or cancellations. Contact us as soon as possible after placing your order.

You can reach us through the contact details on the website (info@ninety92.co.za) or via our social media channels for any questions regarding orders, sizing, or support.

Some products may be restocked, while others are limited releases. Follow Ninety92 and social channels for updates on upcoming drops and restocks.